PLUGIN # QR Jockey Q-SYS plugin that makes a UCI a support surface. A scannable trouble-report QR for offline systems, a one-press emailed trouble report for online ones, a component status sweep, and Wi-Fi, UCI link and custom QR codes. Q-SYS Designer name: Fresh AV Labs\~QR Jockey  Status Shipping Version 1.1.1 *** Price $25 USD [Buy QR Jockey](https://platform.freshavlabs.com/buy/qr-jockey) Checkout is on Stripe. Enter your Q-SYS Core Locking ID there and we email the activation code after payment. Leave it blank and we email a link to enter it later. One license covers one Core. Sold by Stripe, the merchant of record, through its Link service. Tax is calculated at checkout. Tax-exempt organization? [Contact us](https://freshavlabs.com/contact/) before you buy. A license is not refundable once its code has been issued. See the [refund policy](https://freshavlabs.com/legal/refunds/). A 10-minute demo is built into the plugin. QR Jockey puts support on the UCI. A QR code opens a pre-filled trouble report on the phone that scans it, and one button emails the full report through your SMTP relay. ## In Q-SYS * A trouble report QR that carries the site, design, Core and network details and needs no network on the Core * A Send Trouble Report button that emails the report with component status and an event timeline * A Send Test Email button and a readout of what the Core has proved about delivery * QR codes for Wi-Fi credentials, a UCI link and up to nine custom texts * A status sweep of the design's components, on a 30s, 1m or 5m interval * An external status from a Status Combiner block, or from two pins ## Offline and online Each support path works without the other. The QR needs no network, and an offline reading never disables the email button. Set Enable\_Email\_Relay to No for a system that has no use for email. ## What it needs The email relay needs a login and SMTP on port 25, and the plugin has no port setting. The reachability check uses outbound HTTPS to one Fresh AV Labs address. The plugin needs a per-Core activation code, and runs a 10-minute demo without one. Specifications | Specification | Value | | -------------- | ---------------------------------------------------------------- | | Trouble report | Scannable QR for offline systems, emailed report for online ones | | QR codes | Trouble report, Wi-Fi, UCI link, up to 9 custom | | Email | SMTP relay with login, port 25 only | | Status sweep | Off, 30s, 1m or 5m | | Status input | A Status Combiner block, or two pins | | Pages | Setup, QR Codes, Custom QR, Diagnostics | | Licensing | Per-Core activation, 10-minute demo | Compatibility * Tested with Q-SYS Designer 10.4 * Tested on a Core Nano * Reachability check needs outbound HTTPS Downloads QR Jockey pluginv1.1.1214.6 KB Same filename every release - the version lives inside the plugin. [Download](https://freshavlabs.com/downloads/qr-jockey/QR_Jockey.qplugx) Documentation [Read the manual](https://freshavlabs.com/docs/qr-jockey/) Articles * [Q-SYS support that starts at the touch panel](https://freshavlabs.com/articles/q-sys-qr-code-support/) Changelog v1.1.1 - Oct 13, 2026 * The Timeline survives a script restart and a Core reboot, and every line carries a date. The panel shows the time for today's lines and the month, day and time for older ones * More events reach the Timeline: restarts, the license state at each start, changes in reach, changes of the picked status block, and Warning and Error log lines. A repeated Warning or Error folds into one line with a count * Each block appends its Timeline to a log file on the Core, under Core Manager > Files > QRJockey. At 512 KB the file becomes the .prev.log file, replacing the older one, and a new file starts, so a block uses at most 1 MB * The status sweep leaves the picked status block to the picker, so each block is reported once * When the events do not fit, the emailed report drops the oldest and keeps its closing line * The debug log at Standard prints each send and test outcome and a sweep summary. The reach check's success lines move to Verbose v1.1.0 - Oct 9, 2026 * Pick a Status Combiner block from a dropdown on the Diagnostics page, and its status fills the external-status box, its LED, the Timeline and the emailed report with no Refresh. The StatusIn pins still work when no block is picked * A picked block that cannot be found or read lights the external-status LED and raises the status bar to Compromised, so a renamed or deleted block shows at once * The emailed report gains an External status line * The Timeline no longer records External LED changes. The External Status LED pin is unchanged * Set Enable\_Email\_Relay to No to use QR Jockey as a QR-only support surface. The email cards leave the Setup page and the Connected LED leaves the header * The report's fault list now splits in two. Fault, Missing and Compromised print as ! lines, and Not Present and Initializing print as \~ lines * Upgrade note: a component's status is now found by control name and type, which changes the sweep's coverage figures on most designs * A component list that fails to read no longer reports 0 visible components. The report carries the last good figures and a note * Editing Operator Notes no longer redraws the trouble report QR * Every QR now has a four-module white border * The Diagnostics and QR Codes pages are taller, and the status-input card is titled STATUS INPUT * Existing control and pin names are unchanged, so existing wiring is kept v1.0.2 - Sep 28, 2026 * The header carries the stacked Fresh AV Labs logo, centred * A write to the Status control from outside the plugin no longer stays on the status bar. The plugin restores its own status at once v1.0.1 - Aug 7, 2026 * QR codes now draw on a white background, so they scan on dark UCI themes * The trouble report QR now carries only the identity header, and the emailed report carries the rest. The full-report QR was cut off on a touch panel v1.0.0 - Aug 3, 2026 * First licensed release, with a 10-minute demo * Trouble report QR, one-press emailed trouble report with component status and event timeline, Wi-Fi, UCI link and custom QR codes, and a reachability readout