Privacy Policy

This policy describes what personal information Fresh AV Labs ("we", "us") collects through freshavlabs.com and what we do with it. It also explains how you can exercise your rights over it.

What we collect

We collect information you give us directly when you submit one of the forms on this site:

• Notify-me forms on plugin pages: your email address and which product you signed up for.
• Information request forms on hardware pages: your name, email, company, and project notes.
• Contact form: your name, email, optional company, and message.

Each contact and information request is stored with the time, the IP address it came from and the browser's user agent, which help us spot abuse. A notify-me signup is stored with the time only.

When you download a file, we record the time, which file and version, your country, and your browser's user agent, to count downloads.

When you buy

When you buy a product, the company that takes your payment collects your payment details under its own privacy policy. For a plugin bought on its own that is Stripe, the merchant of record, which appears to you as Link. For hardware, and any plugin included with it, that is also Stripe, as our payment processor. We never receive your full card number.

We receive the order details we need to fulfill and support it. Those are your name and email, your billing country and postal code, the product, the amount and tax status, and the transaction id. For hardware we also receive your shipping address. For a plugin bought on its own we collect the Q-SYS Core Locking ID. We keep the license record for as long as the license exists.

What we do not collect

• We do not use cookies for tracking. The site uses Cloudflare Web Analytics, which is privacy-focused and does not require a banner.
• We do not run third-party advertising trackers.
• We do not sell or rent contact information.

Where it goes

Form submissions are stored in Fresh AV Labs' own support and customer system, which runs on Cloudflare and which only Fresh AV Labs personnel can open. A contact or information request opens a support conversation, and we reply by email. A notify-me signup stays on that product's list until we tell you the product is available or you ask us to remove it. Order and license records live in the same system. Download records live there too. A submission stays until you ask us to delete it or it is no longer operationally relevant.

Your rights

You can ask us to send you a copy of the data we hold about you, correct it, or delete it. Use the form below or the regular contact page. We will respond within a reasonable time, generally within 30 days.

Contact for privacy or data requests